Return and refund policy

A. Cancellation Policy
Introduction

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Berlin Tyres Europa GmbH, Holzhauserstraße 182, 13509 Berlin, Germany, Tel.: +4930629380292, E-mail: fahrradkauf24.de@berlintires.com) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or e-mail). You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our standard, least expensive delivery option), without undue delay and at the latest within fourteen days from the day on which we receive your notification of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.

Returns can only be sent to the following address:
Fahrradkauf24.de - Main Service Center, Carl-Benz-Str. 22-24, 67227 Frankenthal, Germany.

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods. For goods that, due to their nature, cannot normally be returned by mail (freight forwarding goods), the direct costs of return are estimated at a maximum of approximately €[amount missing] per item.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

General Information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

2) Please do not return the goods freight collect.

3) Please note that points 1 and 2 above are not prerequisites for the effective exercise of your right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To

Berlin Tyres Europa GmbH
Holzhauserstraße 182
13509 Berlin
Germany

Email: fahrradkauf24.de@berlintires.com

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if notification is on paper)

_________________________
Date

(*) Delete as appropriate